Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Support Atipik
  1. Support Atipik
  2. Support Atipik

Support Atipik

Bonjour ! Vous pouvez nous remonter un problème en sélectionnant le type ci-dessous.

J'ai besoin d'aide

Si vous avez une question ou besoin d'une assistance, n'hésitez pas à nous décrire ce dont vous avez besoin.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"b821ee964931539e8dd8b62896b088fe15707f2c_lout","branding":{"id":"1","key":"sup","name":"Support Atipik","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d94a34","headerLinkHoverBGColor":"#d94a34","headerBadgeColor":"#d94a34"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9b2f66ad-a3f7-4686-a53e-ac52e3d6daac/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZmM5YjIwMS1hMWE3LTQyZTAtOWM0MS05OTBmYjM1N2Q1YjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliMmY2NmFkLWEzZjctNDY4Ni1hNTNlLWFjNTJlM2Q2ZGFhYyI6WyJyZWFkIl19LCJleHAiOjE3Nzg4NDA2NjUsIm5iZiI6MTc3ODg0MDA2NX0.3Nt2TDraXNwyvbMJsBJSU3q8Jzv4pmxe-Gp_U3PkcC8&client=afc9b201-a1a7-42e0-9c41-990fb357d5b2&mode=fit","logoId":"9b2f66ad-a3f7-4686-a53e-ac52e3d6daac","isLogoAvailable":true,"helpCenterTitle":"Bienvenue sur notre portail support Atipik !","sharedPortalName":"Support Atipik","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenue sur notre portail support Atipik !","sharedPortalName":"Support Atipik","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue sur notre portail support Atipik !","sharedPortalName":"Centre d'aide","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff5236","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10001,"serviceDeskId":1,"name":"Support Atipik","description":"<p>Bonjour ! Vous pouvez nous remonter un problème en sélectionnant le type ci-dessous.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"J'ai besoin d'aide","descriptionHtml":"","callToAction":"J'ai besoin d'aide","introHtml":"<p>Si vous avez une question ou besoin d'une assistance, n'hésitez pas à nous décrire ce dont vous avez besoin.</p>","icon":10520,"iconUrl":"https://atipik.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"6","name":"Rapporter un bug","descriptionHtml":"","callToAction":"Rapporter un bug","introHtml":"<p>Expliquez-nous en détails le problème que vous avez rencontré.</p>","icon":10545,"iconUrl":"https://atipik.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"5","name":"Demande envoyée par e-mail","descriptionHtml":"","callToAction":"Demande envoyée par e-mail","introHtml":"<p>Demande reçue de la part de votre canal dassistance de messagerie.</p>","icon":10527,"iconUrl":"https://atipik.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Général"}],"orderMapping":{"1":[1,6]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZmM5YjIwMS1hMWE3LTQyZTAtOWM0MS05OTBmYjM1N2Q1YjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE1NDQ4NzM4MjUiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc4ODQxMjY1LCJuYmYiOjE3Nzg4NDAwNjUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.wmESTUGPwzUbTzItwd4j61fU2BQ5nitW_2yQbq9EfBs","targetCollection":"upload-user-collection-1544873825","endpointUrl":"https://api.media.atlassian.com","clientId":"afc9b201-a1a7-42e0-9c41-990fb357d5b2","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":10001,"issueType":{"id":"10006","name":"Support"},"form":{"name":"J'ai besoin d'aide","descriptionHtml":"","callToAction":"J'ai besoin d'aide","intro":"<p>Si vous avez une question ou besoin d'une assistance, n'h&eacute;sitez pas &agrave; nous d&eacute;crire ce dont vous avez besoin.</p>","instructions":"","icon":10520,"iconUrl":"https://atipik.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Titre de votre demande","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"De quoi avez-vous besoin ? Soyez aussi spécifique que possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Joindre tous les fichiers pertinents","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2026-05-15T12:14:25+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZmM5YjIwMS1hMWE3LTQyZTAtOWM0MS05OTBmYjM1N2Q1YjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE1NDQ4NzM4MjUiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc4ODQxMjY1LCJuYmYiOjE3Nzg4NDAwNjUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.wmESTUGPwzUbTzItwd4j61fU2BQ5nitW_2yQbq9EfBs","targetCollection":"upload-user-collection-1544873825","endpointUrl":"https://api.media.atlassian.com","clientId":"afc9b201-a1a7-42e0-9c41-990fb357d5b2","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=atipik","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b821ee964931539e8dd8b62896b088fe15707f2c_lout","baseUrl":"https://atipik.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://atipik.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"afc9b201-a1a7-42e0-9c41-990fb357d5b2","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6ffbc5da8b714d7a998a360a19671a5b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://atipik.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}